AI CX Technology Landscape 2026 | chiefcustomerofficer.io

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AI Foundations

Voice of Customer

GenAI Productivity

Customer Success Platforms

AI-Powered Support

QA & Conversation Intelligence

Personalization

Agent Assist & Copilots

Customer Data Platforms

Sentiment Analytics

AI Automation

Knowledge Management

🧠AI Foundations & LLMs8

OpenAI HOT Anthropic HOT Google Gemini HOT Cohere Mistral AI AWS Bedrock Azure OpenAI Perplexity AI

📣Voice of Customer & Feedback10

Qualtrics XM Medallia Delighted AskNicely Wootric Birdeye Typeform SurveySparrow Alchemer GetFeedback

⚡GenAI Productivity7

MS Copilot Fathom Fireflies.ai Glean NEW Writer NEW Jasper Notion AI

🏆Customer Success Platforms10

Gainsight Totango ChurnZero Vitally NEW Planhat Catalyst Custify Velaris NEW Amplitude Mixpanel

🎧AI-Powered Support10

Intercom Fin Zendesk AI Freshdesk AI Kustomer Gladly Help Scout AI Ada Forethought NEW Tidio Certainly

🎯QA & Conversation Intelligence7

Gong Chorus MaestroQA Klaus EvaluAgent Scorebuddy Enthu.AI NEW

✨Personalization & Lifecycle Engagement9

Braze Iterable Customer.io Klaviyo Bloomreach Dynamic Yield Insider Salesforce MC HubSpot AI

🙌Agent Assist & Copilots9

Balto Cresta NEW Cogito Level AI NEW Dialpad AI Assembled NEW Agentforce NEW NICE CXone Genesys Cloud

🗄️Customer Data Platforms7

Segment mParticle Tealium Hightouch ActionIQ Treasure Data RudderStack

💬Sentiment & Text Analytics9

Sprinklr Brandwatch Chattermill NEW InMoment Idiomatic NEW Talkwalker Luminoso Lexalytics Clarabridge

⚙️AI Automation & Workflows8

n8n HOT Clay HOT Zapier AI Make Relevance AI NEW Lindy NEW Workato Bardeen

📚Knowledge Management6

Guru Confluence AI Document360 Tettra Slite Helpjuice